ClaybirdPrivacy Policy
Last updated: January 27, 2026
1. What We Collect
Information You Provide
- Account Information: Name, email, phone number, company name, and billing details when you create an account or subscribe.
- Communication Data: Messages and feedback you send via email, SMS, WhatsApp, phone, or contact forms.
- Payment Information: Credit card details and billing addresses processed through secure payment processors.
Information Collected Automatically
- Usage Data: How you interact with our platform—features used, pages viewed, actions taken.
- Device Information: Browser type, operating system, IP address, device identifiers.
- Cookies: We use cookies and similar tech to enhance your experience.
2. How We Use It
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related info
- Respond to inquiries and provide support via SMS, WhatsApp, email, or phone
- Send administrative messages, updates, and security alerts
- Communicate about products, services, and promotions (with your consent)
- Monitor usage trends and improve user experience
- Detect, prevent, and address technical issues and fraud
3. SMS and Messaging
If you provide your phone number and opt in to receive texts:
- Message Types: Support, account notifications, service updates.
- Frequency: Varies based on your activity.
- Carrier Charges: Message and data rates may apply. Check with your carrier.
- Opt Out: Reply "STOP" anytime. You'll get one confirmation, then nothing unless you opt back in.
- Help: Reply "HELP" or email team@claybird.com
Carriers aren't liable for delayed or undelivered messages.
4. Sharing Your Information
We don't sell, rent, or trade your personal information. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your information only in these cases:
- SMS Service Providers: We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including platform providers, phone companies, and vendors who assist in the delivery of text messages.
- Other Service Providers: Third-party vendors who help us with payment processing, email delivery, and hosting, under strict confidentiality agreements. They can only use your info to provide services to us.
- Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
- Business Transfers: If we're acquired or merge, your information may transfer as a business asset.
- With Your Consent: We'll share if you explicitly consent.
5. Security
We use technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. That said, no internet transmission is 100% secure.
6. How Long We Keep It
We keep your information as long as needed to provide services and fulfill the purposes in this policy, unless the law requires longer.
7. Your Rights
Depending on where you are, you may have these rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information
- Opt-Out: Opt out of marketing
- Data Portability: Request a copy in a portable format
To exercise these rights, email team@claybird.com
8. Children's Privacy
Our services aren't for anyone under 18. We don't knowingly collect information from people under 18. If you learn that a child has given us their info, let us know.
9. Changes
We may update this policy. We'll post changes here and update the date. If you keep using our services after changes, you accept the updated policy.
10. Contact
Questions about this policy?
Claybird Inc.